BÖWE BELL + HOWELL Executive Vice President of BBH Services to Address Worldwide Business Research Field Service Conference

Durham, N.C., April 7, 2008 – John Tarascio, BÖWE BELL + HOWELL’s (BBH) executive vice president of BBH Services, will address more than 300 senior-level service industry leaders at the national Field Service Conference in Tucson, Ariz. on April 8. The conference is hosted by Worldwide Business Research, which organizes targeted events that address critical needs across a wide range of business topics.

sponsor

Tarascio’s presentation, “Customer Driven Service Automation,” explains how companies can maximize process automation to improve efficiency and profitability. “Our goal is to balance the automation of repetitive processes while enhancing customer satisfaction,” said Tarascio. “The system we now have in place enables us to understand and anticipate our customers’ needs. In addition, we have the ability to better forecast and project business results, and are better positioned to adapt to changes in the future.”

Every day service organizations rely on lagging indicators to make business decisions that impact their future. Systems that accurately present information from critical data pools such as people knowledge, product performance and process effectiveness are needed to improve overall organizational productivity. Understanding how results are affected by the performance and behaviors of these three critical business elements is important to every business manager. Developing systems that provide such intelligence is what BÖWE BELL + HOWELL’s service organization has done, in part by leveraging the power of highly customized customer relationship management (CRM) systems since 1984. In his presentation, Tarascio will explain how BBH is poised to take that momentum to a new level.

About BÖWE BELL + HOWELL

At BÖWE BELL + HOWELL, helping customers achieve success through innovative mailing and document management solutions is their number one priority. The company provides a wide breadth of cutting-edge processing and postal solutions that help customers increase productivity, decrease costs and reduce risk. Based in Wheeling, Ill., with operational centers in Durham, N.C., and Bethlehem, Penn., BÖWE BELL + HOWELL has more than 70 years of industry experience developing superior equipment and software technologies. BÖWE BELL + HOWELL proudly reinforces the value of its offerings with an industry-leading customer service network. To learn more about BÖWE BELL + HOWELL, visit www.bowebellhowell.com.

© 2008 Böwe Bell + Howell Company. All rights reserved. BÖWE BELL + HOWELL and the Böwe Bell + Howell logo are trademarks or registered trademarks of BBH Inc. BBH and BBH University are trademarks or registered trademarks of Böwe Bell + Howell Company. All other trademarks and service marks are the property of their respective owners.

Glenn Gillen, Account Manager
S&A Cherokee
(919) 674-6020 x146
FAX (919) 674-6027
Toll Free (800) 608-7500
301 Cascade Pointe Lane
Cary, NC 27513
www.sacherokee.com